Frequently Asked Questions

 At Kelly’s Automotive Repair, we want you to understand what we’re doing, why we’re doing it, and what you can expect. The terms below explain how our estimates, repairs, payments, and warranties work.By requesting an estimate, authorizing diagnostics, or approving repairs, you agree to these terms.

• The prices we give you are good‑faith estimates, based on what we can see and test at the time.
• The final invoice may be different if we find additional problems, need extra parts or labor, or if taxes/fees change.
• An estimate is not a guarantee of:
  • Final price
  • Exact completion time
  • A specific result beyond the work we agree to perform

We always aim to be accurate and transparent, but vehicles can reveal more once we dig in.

• When you approve an estimate or ask us to “check it out,” you give us permission to:
  • Inspect and diagnose your vehicle, and
  • Disassemble components as reasonably needed to find the problem.
• Diagnostic and inspection fees are non‑refundable, even if you choose not to move forward with the recommended repairs.

Diagnostics are skilled work and often the most important step in fixing your vehicle correctly.

• We do not perform repairs without your authorization, except in rare cases where immediate action is needed to prevent serious damage or address a critical safety issue.
• You can approve work:
  • In person
  • By phone
  • By text
  • By email
• Once you approve repairs, you agree to pay for:
  • Approved parts and labor
  • Shop supplies
  • Taxes and any applicable fees

If anything changes, we’ll reach out before doing extra work (see Section 5).

• We do not install customer‑supplied or used parts.
• We source parts through trusted suppliers so we can stand behind:
  • Quality
  • Fit and compatibility
  • Warranty coverage
• If a particular brand is unavailable, we may use an equivalent or better‑quality part that meets or exceeds manufacturer specifications.

This policy helps protect you, your vehicle, and our ability to warranty the work.

Sometimes we find more once we get into the repair.

• If we discover additional issues or needed parts/labor that were not on the original estimate, we will:
  • Contact you as soon as reasonably possible, and
  • Provide an updated estimate for your approval before doing that extra work.
• If we cannot reach you, we will not perform additional non‑safety repairs without your approval.
• If you decline recommended repairs, it may:
  • Affect how your vehicle drives
  • Impact safety
  • Shorten the life of certain components

We are not responsible for problems that result from repairs or services you decline.

Your safety matters to us.

• If we find something that makes your vehicle unsafe to drive, we will tell you.
• If you choose not to fix a safety issue and still take the vehicle, you do so at your own risk.
• We may document and note any declined safety recommendations on your final invoice.

• Labor is billed at our posted labor rate and may include:
  • Diagnostics
  • Programming and coding
  • Testing and road testing
• A reasonable shop supplies charge (for items like cleaners, rags, small hardware, etc.) may be added to your invoice.
• If your vehicle is left more than 7 days after we notify you that it is complete, storage fees of $35 per day may apply.

If you anticipate a delay in pickup, please let us know so we can work with you.

• Payment is due in full when repairs are completed and before the vehicle is released, unless we have agreed to something different in writing.
• We accept:
  • All major credit cards
  • Cash
• Returned or failed payments may have additional fees, and unpaid balances may be turned over to collections.

We stand behind our work within clear limits.

• Unless your invoice states otherwise, our standard warranty is:
  • 12 months or 12,000 miles, whichever comes first, on most parts and labor.
• Some parts or services may have:
  • Extended warranties (for example, 24 months/24,000 miles), or
  • Limited or no warranty, depending on the manufacturer or type of repair.
    These details will be noted on your invoice when they apply.
• Our warranty covers only the repairs we perform at Kelly’s Automotive Repair. It does not cover:
  • Pre‑existing conditions or unrelated failures
  • Normal wear and tear
  • Damage caused by misuse, neglect, modification, or accidents
• All warranty work must be performed by us at our shop.
  • We do not reimburse repairs done elsewhere unless we give prior written approval.

If you think you have a warranty concern, contact us first so we can inspect and address it properly.

• By leaving your vehicle with us, you authorize us to operate and road test it as needed for:
  • Diagnosis
  • Verifying repairs
  • Quality control
• You agree to pick up your vehicle promptly once we notify you that it is complete.

• Please remove valuables and personal items from your vehicle before service.
• Kelly’s Automotive Repair is not responsible for:
  • Loss of, or damage to, personal items left in the vehicle.
• Aftermarket accessories or modifications may:
  • Affect how we diagnose and repair your vehicle
  • Impact warranty coverage
• We are not responsible for failures or issues caused by non‑factory modifications.

• Our liability is limited to the cost of the repair or service we performed.
• We are not liable for incidental or consequential damages, including but not limited to:
  • Towing costs
  • Rental cars
  • Loss of use of the vehicle
  • Loss of income
  • Other indirect or related losses

• A vehicle may be considered abandoned if it is left on our premises for more than 30 days after:
  • We notify you that the vehicle is complete, or
  • We provide an estimate and you do not respond,
    and there are no communication or payment arrangements in place.
• In such cases, we may use the remedies allowed under Georgia law, including:
  • Charging storage fees
  • Placing a mechanic’s lien
  • Selling the vehicle to recover costs

We will make reasonable efforts to contact you before taking these steps.

• By requesting an estimate or service and providing your contact information, you agree that we may contact you by:
  • Phone
  • Text message
  • Email
• We use these methods to:
  • Share estimates and get approvals
  • Provide updates and completion notices
  • Send reminders and follow‑ups
• Your phone carrier’s standard messaging and data rates may apply.

By:

• Requesting an estimate
• Authorizing diagnostics
• Approving repairs
• Paying for and/or picking up your vehicle

you acknowledge that you have read, understand, and agree to these Service, Estimate, and Repair Terms.We may update these terms from time to time. The version in effect at the time of your repair will apply. 

No, we do not offer towing services. However, we can recommend a trusted local towing company if you need assistance.